(1) The user, insofar as they qualify as a consumer, is entitled to a right of withdrawal.
(2) They may revoke their contractual declaration within 14 days without stating any reasons, in text form (e.g. letter, fax, e-mail). You may also use our model withdrawal form.
(3) The withdrawal period begins upon receipt of the goods.
(4) To meet the withdrawal deadline, it is sufficient to send the notice of withdrawal in due time. The withdrawal must be addressed to:
Swarm Logistics GmbH
Königstr. 22
70173 Stuttgart
E-Mail: info@swarmlogistics.net
(5) Returns are to be sent exclusively to:
Swarm Logistics GmbH, Königstr. 22, 70173 Stuttgart.
(6) In the event of a valid withdrawal, the services received by both parties are to be returned. The customer undertakes to return the goods within 14 days after exercising the right of withdrawal.
(7) If the user cannot return the services received from the provider in whole or in part or only in a deteriorated condition, they must compensate the provider accordingly for any loss in value. Obligations to refund payments must be fulfilled within 30 days. For the user, the period begins with the dispatch of the withdrawal declaration, and for the provider, upon its receipt.
(8) The right of withdrawal is excluded for templates, audio or video recordings (e.g. CDs, video cassettes, DVDs, files) or software once the product has been unsealed; for download products once the product has been transmitted online; and for online services once the customer has used the service after purchase (e.g. to download content, complete tasks, or create sub-users). Any free trial period offered by the provider has no effect on the expiry of the right of withdrawal.
(9) The right of withdrawal does not apply to contracts for the delivery of goods made to customer specifications or clearly tailored to personal needs, or which are not suitable for return due to their nature, nor does it apply to users who are merchants within the meaning of the German Commercial Code (HGB).
(10) In the event of withdrawal, delivery costs are borne by the provider, and return costs are borne by the user. Any express or cash-on-delivery surcharges shall be borne by the user.
Model Withdrawal Form
(If you wish to withdraw from the contract, you may fill out this form and send it back.)
To
Swarm Logistics GmbH
Königstr. 22
70173 Stuttgart
E-Mail: info@swarmlogistics.de
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():
Ordered on ___________________ () / received on _______________________ ()
Name of consumer(s): ______________________________________
Address of consumer(s):
Date, Signature of consumer(s) (only if this form is submitted on paper)
(*) Delete as appropriate.